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Our Policies
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We want your shopping experience to be a good one from beginning to end. We aim to please our customers and make things as easy as possible, as well as give you some information that may be helpful too.
If you have any Policy questions, not listed below, please contact us at theluminarytree@gmail.com or fill out the contact us form.
Any feed back or special needs or orders are welcome as well. We would love to fulfill a special order or hear what you think about our products website or service.
Tell us how we’re doing, or let us know about any suggestions you have, or that you would like to share with us that would make our website or service better.
Complete customer satisfaction is our goal.
Payments:
We accept Pay Pal in U.S. Dollars, however you do not need a Pay Pal Account to pay for your items through Pay Pal:
You can choose the Pay Pal Option during checkout.
After you submit your order, click the “Pay Now” button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a Pay Pal account.
Payments must be made in full and have cleared before the items are shipped. If you are having issues with Pay Pal, please do not hesitate to contact us and we will assist you in anyway that we can. You can contact us at theluminarytree@gmail.com or fill out our contact us form.
We Accept payment from Pay Pal, Mastercard, Visa, American Express, and Discover.
At the moment we only ship within the United States.
I’m sorry but at this time we do not accept returns or exchanges, except if your item is damaged in any way, or not what you ordered. Please purchase seriously.
In the event of receiving an item different from what you ordered, or damaged, a correction, or replacement of a wrong or broken item will be sent when possible, if not your payment will be refunded in full.
We want your shopping experience to be a good one from beginning to end. We aim to please our customers and make things as easy as possible, as well as give you some information that may be helpful too.
If you have any Policy questions, not listed below, please contact us at theluminarytree@gmail.com or fill out the contact us form.
Any feed back or special needs or orders are welcome as well. We would love to fulfill a special order or hear what you think about our products website or service.
Tell us how we’re doing, or let us know about any suggestions you have, or that you would like to share with us that would make our website or service better.
Complete customer satisfaction is our goal.
Payments:
We accept Pay Pal in U.S. Dollars, however you do not need a Pay Pal Account to pay for your items through Pay Pal:
You can choose the Pay Pal Option during checkout.
After you submit your order, click the “Pay Now” button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a Pay Pal account.
Payments must be made in full and have cleared before the items are shipped. If you are having issues with Pay Pal, please do not hesitate to contact us and we will assist you in anyway that we can. You can contact us at theluminarytree@gmail.com or fill out our contact us form.
We Accept payment from Pay Pal, Mastercard, Visa, American Express, and Discover.
At the moment we only ship within the United States.
I’m sorry but at this time we do not accept returns or exchanges, except if your item is damaged in any way, or not what you ordered. Please purchase seriously.
In the event of receiving an item different from what you ordered, or damaged, a correction, or replacement of a wrong or broken item will be sent when possible, if not your payment will be refunded in full.